🔒 PRIVACY POLICY

(for www.agetoage.ca)

Effective Date: September 09, 2012

Age To Age Inc. (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Ontario regulations.

1. Information We Collect

We may collect personal information including:

  • Name, email address, phone number

  • Health-related information (only when voluntarily provided for services)

  • Appointment and service-related details

  • Website usage data (cookies, IP address)

2. How We Use Your Information

Your information is used to:

  • Provide psychotherapy and counselling services

  • Communicate regarding appointments and services

  • Improve our website and client experience

  • Comply with legal and regulatory requirements

3. Consent

By using our website or services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

4. Confidentiality & Clinical Records

All clinical information is handled in accordance with:

  • OCSWSSW (Ontario College of Social Workers and Social Service Workers) standards

  • CRPO (College of Registered Psychotherapists of Ontario) standards

Your information is kept strictly confidential except where:

  • Required by law (e.g., risk of harm, abuse reporting, court order)

  • You provide written consent

5. Data Storage & Security

We take reasonable precautions to protect your information using:

  • Secure electronic systems

  • Confidential record-keeping practices

  • Restricted access to authorized personnel only

6. Cookies & Website Data

Our website may use cookies to improve user experience. You can disable cookies through your browser settings.

7. Third-Party Services

We may use secure third-party platforms (e.g., booking systems, email providers). These providers are expected to maintain appropriate privacy safeguards.

8. Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections

  • Withdraw consent (subject to legal and clinical limitations)

9. Contact Us

For privacy-related questions:
📧 info@agetoage.ca
📞 905-533-1334